Service Technician

If you have the drive to succeed, we have the position that can help you meet or exceed your expectations. Please apply online by completing the form found here or email your resume to

Benchmark, Xerox is an equal opportunity employer.

Position Summary:

Location: Lubbock, TX

We are seeking a full-time Service Technician to join our team! You will be responsible for maintaining the assigned service territory, responding to onsite and remote service requests. Visual Edge IT Business Solutions is one of the largest Xerox partners in the nation serving an area of more than 100 counties across three states.

Employment Type: Full Time

Compensation: Salary will be based on certification and experience, and a bonus program will give opportunities for additional compensation. Company vehicle will be provided.

Visual Edge IT provides outstanding training, quality support, and a team friendly environment. Visual Edge IT offers the industry’s latest networked and standalone digital document solutions. Visual Edge IT also offers employee benefits, including health coverage, dental, vision, and 401(k) programs.


Primary Responsibilities

  • Maintain assigned service territory, responding to onsite and remote service requests
  • Receive, set-up, deliver, install and connect Xerox equipment
  • Respond to customer support requests within current response time limits
  • Acquire and maintain technical certifications on assigned devices and solutions
  • Submit call notes and tracking via RemoteTech software
  • Communicate daily with Service Dispatcher and Service Manager to ensure timely customer responsiveness and tracking accuracy
  • Conduct analyst services as needed including software installation

Essential Functions

  • Must be able to position self to maintain office equipment and computers in a variety of work environments
  • Frequently moves office equipment for repair and relocation purposes, using supporting tools, weighing up to 100 pounds for short distances
  • Must be able to operate a motor vehicle to onsite service calls based on dispatch schedule and maintain a clean driving record
  • Must be able to clearly communicate technical details to customers accurately and politely

Qualified applicants need to have networking capabilities, a strong background in the copier industry, as well as high level of customer service. Our ideal employee enjoys helping customers solve technical issues and wants to be a part of a team that values people and quality effort.

  • Minimum of 2 years of successful field experience in a similar role and/or industry is preferred
  • Strong technical, mechanical, computer, and problem-solving skills
  • Strong communication and customer relationship skills
  • Strong decision making and problem-solving skills
  • Self-starter with ability to work with limited supervision while maintaining top quality work
  • Ability to multi-task in a fast-paced dynamic environment

Need a Hand?

Customer Center

Visual Edge IT’s Smart Center is your one-stop-shop for customer support. Our team of technical support and managed IT service professionals is dedicated to meeting your needs, solving your problems, and saving you from office disasters.